About INS

INS Indriya is a technology consulting firm providing Voice Applications and Customer Interaction strategy, solutions and services that bridge technology and customer experience.

Based in Singapore, INS Indriya collaborates and partners with the best of breed technology providers that help to design, integrate and manage a new genre of open standard based business applications for the Enterprise and Contact Centers. The global partnering model ensures that customers are able to leverage on the latest in Communication technology to enhance their business processes. We are uniquely positioned to independently validate new architecture and functionality, resulting in the delivery of a new genre of business applications.

Our capabilities enable us to be recognized as the 'partner of choice' to deliver products, business solutions and services for Contact Center, Voice Biometrics, Self Service Voice XML and Speech applications, CRM integration, Voice Recording, Customer Intelligence and Performance Optimization. A wide range of consultation, education, product-engineering and systems integration services from INS Indriya enable companies to optimize their current investment by integrating IT and Communication infrastructure with CRM systems ultimately redefining their Customer Interaction strategy.

We guide new Enterprise Customers and Partners through the important processes that translate into the tremendous value of Convergence, Communication, and Collaboration enhancing the power of Customer Relationship Management. Today's Unified Communications solutions are mission critical and involve complex integration of Voice, Directory Services, E-mail, Local and Wide Area Networks, Security and Voice Messaging applications that must be correctly designed, installed, and supported to fully realize promised business benefits. With roots in voice and messaging products, we bridge the gap between telephony (TDM/VOIP) and computing to deliver mobility, unified messaging, collaboration, and conferencing to the desktop environment. We are able to create valuable customer 'touch-points' across all the major business centers of your company.

Our Services portfolio includes design consultation, right-sourcing, applications development, product customization, systems integration, maintenance and managed services.

Our TOP - Technology and Operations Consulting Services - can help you decide on an open, strategic platform that can support your company's ability to continually evolve services to meet changing business needs and customers' expectations. We support strategic outsourcing of infrastructure, applications, and resources under the most convenient on-demand models for our clients looking for better Supportability, Speed to Market, Flexibility, Stability and Resilience. Our Learning and Development programs are custom built based on our client requirements.

If you are an organization looking for a strategic partner to support your existing technology and operations or initiating new projects, please email to us at info@insindriya.com

INS Indriya is committed to delivering high quality products, solutions and services to our customers and business partners' community.

INS Indriya founders are the interfacing experts that can make disparate systems (PBX, gateways, media processors) talk to each other as one seamless network. INS Indriya subject matter experts have years of experience with industry leaders like Avaya, Genesys, Asterisk, 3CX, Nuance, Microsoft Speech, Dialogic, NMS Communications, Voxeo, just to name a few. We have deep understanding on Self Service IVR Products, Voice Recording Solutions, Middle-ware for backend integration, designing and deploying a full IP Contact Centre.

The INS Indriya - Interlink collaboration provides access to a high-end niche research, development and support. The software development centre focuses on technologies relating to IP telephony, IVR, speech recognition, Text-to-Speech, audio/video logging, interface engines, workflow engines, etc.

Our capabilities enable us to be recognized as the 'partner of choice' to deliver Contact Center, Unified Communications and Voice (TDM/VoIP) solutions. With roots in voice and messaging products, we bridge the gap between telephony and computing to deliver real-time messaging, unified messaging, voice, and conferencing to the desktop environment.

Today's Unified Communications solutions are mission critical and involve complex integration of : Voice, Directory Services, E-mail, Local and Wide Area Networks, Security and Voice Messaging. They touch all the major business centers of your company and must be correctly designed, installed, and supported to fully realize promised business benefits. Our professional services optimize your existing communications investment by integrating IT infrastructure with telephony systems and all models of legacy PBXs.

INS Indriya specializes in assisting and supporting adoption of interrelated technologies. We guide new Enterprise Customers and Partners through the important processes that translate the tremendous value of Unified Communications to your bottom line. The complete Discovery/Design/Install/Support package from INS Indriya includes initial consultation sessions with our Principals who charter the system design, project management, system installation/integration, and post implementation managed services.

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large. For more information, visit the Avaya Web site at www.avaya.com
PerSay Ltd. (www.persay.com) is a leading provider of advanced biometric speaker verification products. PerSay's technology relies on the biometric power of voice to verify a speaker's identity. PerSay's products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail.

Headquartered in San Francisco, CA, with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement. For more information, visit www.utopy.com or www.speechanalytics.com or call +1.866.44.UTOPY (+1.866.448.8679).

Our People

Our Business Leaders, Principals and Heads of Practices have been involved in the Information and Communication Technology industry and have worked at AT&T, Lucent Technologies and Avaya for many years.

Our Principals have extensive knowledge and experience in the telecommunications, networking and software industry in senior technical and engineering roles at various MNCs. Our leaders have successfully led client-services and project teams on multi-million dollar global projects for Fortune 500 clients.

We have extensive experience in regional sales and marketing, training, pre-sales, product management, and in forming alliances and partnerships.

Our leadership team includes professionals who have been associated with the top management consulting firms and multinationals for over 25 years. Our advisors are the industry's subject matter experts.

UTOPY Announces New Strategic Partnership with INS Indriya in Asia


Partnership accelerates UTOPY's continued expansion and growth via strategic channels


San Francisco, CA - 23 February, 2008 - UTOPY, Inc. the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, today announced a distribution partnership with INS Indriya, a leading technology consulting firm headquartered in Singapore. With the advent of this relationship, both UTOPY and INS Indriya are excited that the flagship product UTOPY SpeechMiner will be made available to leading enterprises in the region. SpeechMiner leverages speech analytics to help these organizations optimize their contact center performance, cut operating costs, improve decision making, enhance the customer experience, and build mutually beneficial relationships with their customers

"We approached UTOPY because it is the undisputed leader in the Speech Analytics space, and has some of the largest global live deployments in the industry in terms of the different types of languages, dialects and accents, including Mandarin, Cantonese, Japanese, Singaporean English, Indian English, Filipino English and others,� said Pradip Pal, Managing Partner of INS INDRIYA. �In Asia, the power of Speech Analytics is yet to be exploited by corporate businesses for providing invaluable sales, marketing, customer experience and operations data from the customer interaction channel. Although customers have installed what we believe to be state-of-the-art voice recording technology, they have not been exposed to the power of extracting strategic business intelligence from contact center data. We believe adding speech analytics from UTOPY to our clients' current mix of Contact Center applications will provide them with a huge competitive advantage in the current business climate."

"This partnership marks an important milestone for UTOPY as we roll out our channel strategy to expand access to our Speech Analytics solutions to the Asian market,� said Roy Twersky, President and CEO of UTOPY. �We believe INS Indriya is well-positioned to help its customers succeed with UTOPY's Contact Center Performance Optimization and Customer Intelligence solutions."

About UTOPY

UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail.

Headquartered in San Francisco, CA, with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement. For more information, visit www.utopy.com or www.speechanalytics.com or call +1.866.44.UTOPY (+1.866.448.8679).

About INS INDRIYA

INS Indriya is a technology consulting firm providing Voice Applications and Customer Interaction strategy, solutions and services that bridge technology and customer experience. Based in Singapore, INS Indriya collaborates and partners with the best of breed technology providers that help to design, integrate and manage a new genre of open standard based business applications for the Enterprise and Contact Centers. The global partnering model ensures that customers are able to leverage on the latest in Communication technology to enhance their business processes.

A wide range of consultation, education, product-engineering and systems integration services from INS Indriya enable companies to optimize their current investment by integrating IT and Communication infrastructure with CRM systems ultimately redefining their Customer Interaction strategy. For more information, visit www.insindriya.com .

UTOPY, SpeechMiner, SpeechMiner Enterprise, SpeechMiner Root-Cause, SpeechMiner Customer Satisfaction and Deliberate Listening, are registered trademarks of UTOPY, Inc. All other trademarks mentioned here are the properties of their respective owners.

Media Relations:
Colette Yee
Director of Strategic Marketing
Utopy Inc. +1-415-621-5700




Back <<

PerSay Announces New Strategic Partnership with INS Indriya in Singapore. Partnership will focus on providing comprehensive Voice Biometrics Security solutions to Enterprises in Singapore and Asia.

New York, Feb. 19, 2009 -- PerSay, the leading provider of advanced voice biometrics solutions today announced a distribution partnership with INS Indriya, a leading technology consulting firm based in Singapore, providing Voice Applications and Customer Interaction strategy, solutions and services. Voice biometrics technology takes advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. In contact centers, voice biometrics significantly reduces operational costs associated with customer authentication, enhances security and improves customer experience for contact centers that support banking, telecommunications, government agencies and other industries.

Customer convenience, satisfaction and retention are amongst the major values upon which INS Indriya focuses when delivering high-end software solutions and customized consulting services. Advanced voice biometrics solutions are a natural add to the INS Indriya portfolio.

Bringing an extensive experience and in-depth knowledge of the contact center and IVR arenas, INS Indriya joins a powerful set of leading companies who resell and maintain PerSay's products around the world. "The partnership with INS Indriya will provide our customers and prospects in Singapore and Asia with a local center of excellence and competence around the PerSay products", remarked Ariel Freidenberg, Executive VP, Global Sales and Business Development, at PerSay.

"We are excited to be able to offer PerSay's innovative solutions to Singapore and the Asian markets," says Pradip Pal, Managing Partner of INS Indriya. "PerSay's state of the art solutions make it so much easier for customers to interact with companies."

PerSay's Biometric Speaker Verification technology provides banking and financial services organizations worldwide with the solid groundwork for effective risk management, compliance with critical industry regulations, and the ability to successfully combat against increasing fraud and identity theft. A more aggressive, global approach to security is required today, and it's one that must take into consideration the need for cost efficiency without compromising on customer convenience. Voice biometrics enables simple and secure remote authentication for a variety of applications including Phone Banking Authentication, e-Banking Transaction Security, Private Banking and Password Reset, reducing associated costs in supporting these processes.

Citizens and Government employees requesting access to government contact centers and self-service applications through a voice portal can be quickly, easily and reliably identified and verified with PerSay products. The solutions are free from burdensome PINs and Passwords, users gain fast access that allows them to access contact centers and freely navigate among all portal service offerings. PerSay's voice biometrics products offer the optimum combination of accuracy, convenience and cost effectiveness for law enforcement and intelligence agencies in Offender Monitoring, Voice Mining, Immigration Control and public sector contact center security.

Today, a telecommunications or Internet service provider's survival depends on the delicate balance of controlling costs while enhancing security and delivering the high-quality services customers demand. PerSay's voice biometrics products offer global service providers with the most accurate technology available to deliver services to mobile device customers and internet users, securely and cost effectively. Voice biometrics enables a simple and secure remote authentication for a variety of applications including secure access to VAS, Mobile Commerce, Password Reset and Contact Center Security.

PerSay's voice biometrics products are designed to meet the dynamic security needs of today's enterprises, empowering organizations to improve security while reducing costs and delivering increased convenience to legitimate users. Based on robust biometric voice verification technology, PerSay's products protect private information, improve efficiency, and enhance the delivery of remote services via contact centers and the Internet. Voice biometrics enables secure remote authentication for a variety of applications including Secured Conferencing, Time and Attendance for employees including requesting access to enterprise data and self-service applications.

About PerSay

PerSay is a leading provider of advanced biometric speaker verification products. PerSay's technology relies on the biometric power of voice to verify a speaker's identity. PerSay's products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide. For more information, visit www.persay.com

About INS INDRIYA

INS Indriya is a technology consulting firm providing Voice Applications and Customer Interaction strategy, solutions and services that bridge technology and customer experience. Based in Singapore, INS Indriya collaborates and partners with the best of breed technology providers that help to design, integrate and manage a new genre of open standard based business applications for the Enterprise and Contact Centers. The global partnering model ensures that customers are able to leverage on the latest in Communication technology to enhance their business processes. A wide range of consultation, education, product-engineering and systems integration services from INS Indriya enable companies to optimize their current investment by integrating IT and Communication infrastructure with CRM systems ultimately redefining their Customer Interaction strategy. For more information, visit www.insindriya.com

For more information, please contact:

Shira Lotto
Marketing Communications Manager, PerSay
Tel: +972 - 3767 8690
E-mail: shira.lotto@persay.com



Back <<



Mr. Bobby Choonavala






Dr. Juzar Motiwalla






Mr. Chew Chung Huang



Mr. Bobby Choonavala has enjoyed a long career at Digital Equipment Corporation. He held several management positions in Digital entities in Europe, US and Asia Pacific. Prior to the company's acquisition by Compaq in 1998, he was for the preceding seven years Corporate Vice President for Digital Asia Pacific based in Singapore.

He then spent two years as VP and MD for the Iomega Corporation, and was until April of 2007 CEO and MD of Twinwood Engineering Ltd, an IT Software and Services Company, which prior to its re-structuring, was listed on the Singapore Stock Exchange. He is now active on the Advisory Boards of several IT companies.

Mr. Choonavala is a Singapore national and has extensive experience in the technology industry and is well networked in the Singapore business community, especially in the finance sector. 		Dr Juzar Motiwalla is Board Member & Advisor to several companies that have global footprints. These companies are based out of the US, India and Singapore and address markets in telematics, security, broadband wireless and IT outsourcing. He advises Partners Group (a Swiss-based private equity group with CHF 10 billion AUM) on 2 direct investments.

He was Partner, Investments at Green Dot Capital where he was responsible for global venture capital investments. Before that he was Chief Executive Officer of Kent Ridge Digital Labs (KRDL), a 350 person high-tech laboratory. KRDL incubated 15 start-up companies in Asia and Silicon Valley. He spearheaded the development of several multi-year international R&D partnerships with Apple, HP, IBM, Ericsson and Johns Hopkins. These partnerships were forged by him, working with top-level corporate executives and technologists. 		Mr. Chew Chung Huang is a co-founder of Think Masters & Associates Pte Ltd (Thinkmasters), a consulting firm servicing clients in Singapore, Malaysia, Hong Kong, Japan and USA since 1994. Graduated from the National University of Singapore with a Bachelor of Accountancy degree, he has worked for more than 18 years in the banking and finance industry accumulating vast experiences in corporate credit products and services prior to setting up his consulting practice. He is involved day-to-day in consulting companies on value creation opportunities and techniques.

Aside from offering consulting services, he is also involved in fund raising exercises, formation of joint ventures and engaged as co-project managers in the implementation of Enterprise Resource Planning and Strategic Enterprise Management software / related modules for clients. Industry expertise includes banking & finance, healthcare & pharmaceuticals. In 1996 Thinkmasters established a training arm and has conducted numerous courses for financial institutions and corporations in the region. Workshops are designed specifically to help professionals create value. He has conducted such workshops for banking & finance professionals, as well as being a facilitator in hub collaboration for his consulting clients in Singapore, Hong Kong, Seoul, Tokyo, Sydney, Kuala Lumpur, Bangkok.
Home | Solutions | Products | Partners | Services | Contact INS |